Complaints

At Melsonby Methodist Primary School, we try our best to ensure that the needs of all our children and parents/carers are met and that our school is a safe and happy place for all.  However, we do recognise that at times concerns can arise and we ask that these be brought to our attention as soon as possible to allow us time to investigate an incident or problem.

Problems sometimes arise from misunderstandings, which are easily addressed.  Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher.  We believe that when parents/carers and teaching staff treat each other with mutual respect and support, this provides a very good role model for all our children.

Our ultimate aim is to find a way forward together, which serves the best interest of both the school and your child.

Complaints Procedure

Speak to the class teacher about your concern and resolve at this first level.  If you still have concerns, then you should arrange to see the Mr Trevor Watson Executive Head Teacher

If necessary, following this process, a complaint can be put in writing to our Chair of Governors, Mr Priestley, whose details can be requested from the school office.

 If you have a complaint about the SEND provision for your child, in the first instance please speak with your child's class teacher.  If the situation is not resolved, please arrange a meeting with Miss Cheesbrough, our SENDCO.  If the situation remains unresolved, please then follow the procedure above of speaking with Mr Watson Executive Head Teacher

Our full in depth Complaints Policy can be found in the ‘Policies’ tab under ‘About Us’ or by clicking on the link below.